All recommendations from these processes are followed up with an adequate action plan and periodic monitoring.

Once the evaluation of the quality of service is completed, the results are presented to the Office of the Permanent Secretary for approval. Only departments and entities that achieve a score higher than 80% are eligible for the Quality Label.

This achievement is not an end in itself. Once awarded, the Quality Label imposes a challenge to maintain the standards through various quality assessment exercises conducted by the Quality of Service Department, as well as through self-monitoring. A Suspension Policy is in place to ensure that awarded entities maintain the quality of service standards for which they were awarded and remain committed to upholding them. If the department or entity fails to adhere to the established terms, the Quality Label will be suspended.

More detailed information on the Quality Label can be found in the Quality Label Manual.

Once a department or entity attains the Quality Label, it becomes eligible for the prestigious Quality Award. This award is granted to departments or entities that have consistently maintained high levels of service quality over the years, as measured by various quality assessment tools, and have demonstrated a commitment to upholding these high standards.

The following are the entities who have been granted the Quality Award:

2023 - Business 1st

2024 - National Blood Transfusion Service

2025 - Servizzi Ewropej F'Malta